Client Care

Our promise to our Private Clients

We will commit to understanding you and your objectives:

  • providing excellent legal advice in a way that is relevant and responsive to your needs;
  • because we know that giving you sound legal advice and attentive service is the best way to achieve a successful, long lasting relationship.

We will work efficiently on your behalf which means we will:

  • communicate with you clearly;
  • agree with you the work we do;
  • bring the right experience to bear at each stage; and
  • tell you if there is work we are not best suited to undertake.

We will make every effort to ensure that our fee estimates are accurate:

  • by using structured methods to provide you with transparent estimates; and
  • by discussing the situation with you if circumstances change and it is likely that an estimate will prove inaccurate.

Our charges will be fair as:

  • we will provide a detailed breakdown at your request;
  • any third-party expenses will be passed on at cost; and
  • we will provide added value services.

You will be the judge of whether we meet this commitment: if you ever feel we have not lived up to our promise then please contact us and we will do our best to remedy the situation to your satisfaction. 

Our promise to our Commercial Clients

We will commit to understanding your business and your objectives:

  • providing excellent legal advice in a way that is relevant and responsive to your needs;
  • because we know that giving you commercial advice and attentive service is the best way to contribute to the success of your enterprise.

     We will work efficiently on your behalf which means we will:

  • communicate with you clearly;
  • agree with you the work we do;
  • ensure that the right lawyers work on your business for the right time - no more and no less;
  • bring the right experience to bear at each stage; and
  • tell you if there is work we are not best suited to undertake.

We will make every effort to ensure that our fee estimates are accurate:

  • by using structured methods to provide you with transparent estimates; and
  • by discussing the situation with you if circumstances change and it is likely that an estimate will prove inaccurate.

Our charges will be fair as:

  • we will provide a detailed breakdown at your request;
  • any third-party expenses will be passed on at cost; and
  • we will provide added value services.

You will be the judge of whether we meet this commitment: if you ever feel we have not lived up to our promise then please contact us and we will do our best to remedy the situation to your satisfaction.